Hard drives and SSDs that stop responding
A laptop, desktop or external drive that no longer loads or gives reliable access to files.
Data recovery
Lost files? Stop, then call.
Data recovery help for failed drives, phones and memory cards. If the files matter, stop using the device. Harrison helps work out whether it’s a normal IT fix or a specialist lab recovery, and routes lab cases through Fields Data Recovery.
- Triage by WITS
- Lab recovery via Fields
- Quote before you commit
How it works
Protect the media, then decide
Stop using the device
No repairs, formatting or recovery tools on failing media. Repeated power-ons can make some faults worse.
Start the assessment
Submit the Fields enquiry through the WITS link, or ask Harrison first if you’re unsure.
Fields assess the media
The lab checks the device and confirms what can realistically be recovered.
Approve only when clear
You review the outcome and quote before deciding whether recovery goes ahead.
Stop it happening again
WITS helps with replacement devices, backups and Microsoft 365 afterwards.
Common situations
What people bring to recovery
USB sticks and memory cards
Removable media that is damaged, corrupt, unreadable or showing signs the files are no longer safe.
Phones and tablets
A damaged or failed device holding photos, client information or key business records.
What can usually be assessed
- Hard drives and SSDs
- USB sticks, SD and microSD cards
- Phones and tablets
- RAID, NAS and server media, by separate assessment
What to include when you get in touch
A tracked partner link, so the case is associated with WITS.
- The type of device or media
- What failure or problem you’re seeing
- Whether the data is urgent or business-critical
Questions
Answers before you get in touch
What should I do if a drive fails?
Stop using it, disconnect it safely if you can, and note any noises or error messages. Avoid repair utilities or formatting when the files matter.
Should I keep trying to power on a failed drive?
No. Repeated power-on attempts can make some physical faults worse. Switch it off and ask for advice before trying again.
Does WITS recover data directly?
WITS handles triage and straightforward next steps. Physical and complex recoveries go through Fields Data Recovery.
Is recovery guaranteed?
No. It depends on the device, the damage and any previous attempts. Assessment shows what may be recoverable before you decide.
What does data recovery cost?
Lab recovery is quoted after assessment, and nothing proceeds until you approve. Help with the wider IT issue uses the published hourly rates.
Related services
Other ways WITS can help
Not sure which service fits?
Call before you know which service you need. Explain what is happening in your own words and Harrison will confirm the right next step, and the cost, before any paid work.
- ICO registered
- Registered company in England and Wales
- No charge for an enquiry