“We cannot access emails”
Outlook problems, shared inbox access, MFA issues and mailbox permissions that stop the day moving.
Small business IT support
IT support for small teams without an IT department.
Small business IT support in Milton Keynes and across the UK: Microsoft 365, new starters and leavers, devices, backups and continuity for small businesses and sole traders, from one accountable person. Onsite when hands-on help improves the outcome.
- One accountable contact
- No oversized contract
- Prices agreed first
What’s included
Day-to-day IT, handled properly
Everyday support
- Microsoft 365, Outlook, shared mailboxes and account security
- New starters, leavers, MFA and permissions
- Laptop setup with Microsoft Intune, Windows Autopilot and business apps
- Email migrations, backup checks and practical continuity planning
When you want it looked after
- Device monitoring and supported patching for Windows PCs and Macs
- Managed ESET security, quoted around the protection you need
- Ongoing support scoped around your team
Sound familiar?
What small organisations bring to WITS
“Someone has just left”
Accounts, passwords and shared files checked before knowledge disappears with them.
“New laptops take ages to set up”
Consistent setup with Intune, Autopilot and business apps, agreed before any changes begin.
“We are worried about backups”
Backup checks, recovery thinking and a continuity plan sized for a small organisation.
“We only find device problems after work stops”
The WITS agent reports device health and patch status earlier, so problems surface before they interrupt the day.
“We’re not sure who still has access”
Leaver access removed, MFA tidied and shared accounts cleaned up.
What changes
The outcomes teams usually get
- A clear, repeatable onboarding route for new people
- Shared mailboxes and files that work for everyone who needs them
- Access issues resolved, and leavers properly removed
- Backups, MFA and continuity risks made clear
- One person who knows your setup, and clear next steps
Prices
Clear starting points
Business£40 /hour remote
£55/hour onsite in Milton Keynes. Good for Microsoft 365, access and day-to-day troubleshooting.
Book this →Prepaid£200 five hoursFive remote-support hours, used in 30-minute steps and valid for six months. No automatic renewal.
Ask about this →Device care£40 /monthFirst Windows device (£55 first Mac, £10 each additional device): monitoring, supported patching and a remote-support route.
Ask about this →Email migrationFrom £1501–3 supported mailboxes into Microsoft 365, including tenant setup.
Ask about this →Charities pay discounted rates. Ongoing support is scoped and quoted around your team. See all prices.
How it works
From first contact to a clear fix
Tell Harrison what’s wrong
Call, or send a short description in your own words. A technical diagnosis isn’t needed.
Agree the route and cost
Harrison confirms whether remote or onsite help fits, and the likely cost, before paid work starts.
Get it fixed or handed over
The work is done and the next step explained, or the right specialist route is suggested when it isn’t a WITS job.
A good fit if…
- You are a small business or sole trader
- You use Microsoft 365, Outlook, shared mailboxes or cloud files
- You don’t have internal IT
- You want direct help and clear prices before work starts
Probably not the right fit if…
- You need a staffed enterprise helpdesk with continuous cover
- You need a large multi-site MSP contract from day one
- You need emergency response outside agreed availability
Questions
Answers before you get in touch
How much does small business IT support cost?
Business support is £40 an hour remotely or £55 an hour onsite in Milton Keynes, with a one-hour minimum and then 30-minute steps. The likely cost is confirmed before paid work starts.
Do I need a contract?
No. One-off jobs are welcome, and ongoing support can start from a single issue if that is all you need. Ongoing support can be ended with one month’s notice, subject to the agreed service terms.
Are we too small for WITS?
No. WITS is built for small businesses, sole traders, charities and community groups without internal IT, rather than large multi-site contracts.
How quickly will you respond?
Phone is quickest: calls go straight to Harrison and urgent problems are prioritised by impact. For non-urgent written requests from ongoing-support customers, the target first response is within three business days. That is not a guaranteed resolution time, and WITS is not a 24/7 helpdesk.
Can Harrison come to our office?
Yes, around Milton Keynes when hands-on help genuinely improves the outcome. Nearby areas are considered by arrangement, with any travel agreed first.
Related services
Other ways WITS can help
Not sure which service fits?
Call before you know which service you need. Explain what is happening in your own words and Harrison will confirm the right next step, and the cost, before any paid work.
- ICO registered
- Registered company in England and Wales
- No charge for an enquiry