Time and billing
- A one-hour minimum normally applies
- Extra time is billed in 30-minute steps
- Planned evening or weekend work uses the normal rate, agreed in advance
Pricing
Published prices, before any work starts.
IT support prices for remote and onsite help, plus fixed printer setup, email migrations, prepaid hours and managed device care. Harrison confirms the route and cost before paid work begins.
- 1-hour minimum, then 30-minute steps
- No added card fee
- Prices checked 14 September 2026
Hourly support
Choose the row that describes you
If you’re unsure, call Harrison and explain what’s gone wrong. He’ll confirm the right rate first.
| Support for | Remote | Milton Keynes onsite | Best fit |
|---|---|---|---|
| Small businessSole traders and small teams | £40 /hour | £55 /hour | Microsoft 365, users, devices, apps, Intune, permissions and access. |
| Charity & communityDiscounted labour | £35 /hour | £45 /hour | Practical support, plus nonprofit licence discounts where suppliers offer them. |
| HomePersonal and home office | £30 /hour | £45 /hour | Email, Wi-Fi, printers, passwords, new devices, slow computers and everyday troubleshooting. |
£40
One-hour minimum, then 30-minute steps.
Fixed and planned work
Clear starting points beyond an hourly fix
Printer setup£40 home remote
Home £40 remote / £50 onsite. Charity £45 / £55. Business £50 / £60. One printer, one computer.
Book this →Email migrationFrom £1501–3 supported mailboxes into Microsoft 365, with tenant setup and subscription guidance. Licences extra.
Ask about this →Prepaid block£200 businessFive remote hours (£175 charity), used in 30-minute steps, valid six months, no automatic renewal. Projects, migrations, onsite work, hardware and licences excluded.
Ask about this →Device care£40 /monthFirst Windows device, £55 first Mac, £10 each additional. Monitoring, supported patching and a remote route. Support time and ESET are separate.
Ask about this →Managed IT support, website work and larger projects are scoped and quoted. Device monitoring isn’t a 24/7 helpdesk or guaranteed emergency response.
How your bill is worked out
No hidden route
Visits and travel
- The onsite rate applies within Milton Keynes
- Travel outside Milton Keynes, and any significant parking or congestion costs, are agreed first
- Physical hardware repairs are referred to a repair service
Projects and purchases
- Scope and cost confirmed first; changes need a revised quote
- Quotes are normally valid for 30 days
- You approve any third-party total before anything is ordered
Payment and cancellations
- One-off work is due on completion unless agreed otherwise
- Card payments through Stripe with no added fee
- New home customers can pay the first hour up front £30 remote, £45 onsite — refunded in full if it isn’t fixed within the hour
- No late-cancellation fee; after repeated missed appointments, prepayment may be asked for, explained first
The full wording is in the Terms of Business. Statutory rights are not affected.
Questions
Answers before you get in touch
How much does IT support cost?
Small business support is £40 per hour remotely or £55 onsite. Charity support is £35 remote or £45 onsite. Home support is £30 remote or £45 onsite.
Is there a minimum charge?
A one-hour minimum normally applies. Additional time is billed in 30-minute increments.
How much does an email migration cost?
£150 covers 1–3 supported mailboxes moving into Microsoft 365, including tenant setup, subscription guidance and the agreed email-data migration. Licences and work outside that scope are quoted separately.
When is payment due?
One-off work is due on completion unless agreed otherwise. Invoices are due by the date stated on the invoice. Card payments are accepted through Stripe without an added card-payment fee.
What happens if the scope changes or I cancel?
Work outside the agreed scope needs a revised quote. There is no late-cancellation or missed-appointment fee, but after more than one occurrence WITS may require prepayment for a future booking and will explain this before confirmation.
Will I be charged for making an enquiry?
No. There is no charge for making an enquiry. Any paid work is confirmed before it starts.
Not sure which rate applies?
Call before you know which service you need. Explain what is happening in your own words and Harrison will confirm the right next step, and the cost, before any paid work.
“I called Harrison because I had a long-standing issue with my emails and Harrison solved the problem for me…”Debbie Hatton, Google review
- ICO registered
- Registered company in England and Wales
- No charge for an enquiry