Business and charity support
Microsoft 365, shared mailboxes, onboarding, leavers, access permissions, devices, backups and day-to-day continuity.
About WITS
The person you call is the person who fixes it.
Harrison Williams runs WITS from Milton Keynes. You explain the problem in your own words, he does the work himself, and the cost is agreed before any paid work starts.
- No charge for an enquiry
- Remote help across the UK
- Visits around Milton Keynes
“I called Harrison because I had a long-standing issue with my emails and Harrison solved the problem for me…”Debbie Hatton, Google review
The person doing the work
Harrison Williams
Before starting WITS, Harrison worked for managed IT service providers, on the service desk and in configuration management, looking after business customers’ systems. WITS brings that experience to small businesses, charities and homes.
When email access, Microsoft 365, backups or a data recovery decision has already cost you time, you shouldn’t have to explain it again to someone new. Support is built around clear diagnosis, sensible options and advice sized for the customer, not enterprise complexity pushed onto a small team.
What you can expect
- Pricing confirmed before work starts
- Remote-first support where that’s quickest
- Milton Keynes visits where hands-on access helps
- A plain-English explanation of what changed
- Sensible escalation when a specialist is needed
- No pretending a job fits when it clearly doesn’t
What WITS helps with
Practical support for real problems
Cyber security basics
Antivirus guidance, MFA, account protection, phishing-risk checks and managed ESET endpoint security.
Home and personal IT
Wi-Fi, email, device setup, backup checks, slow device diagnosis and patient guidance.
Data recovery and infrastructure
Data recovery triage, referral routes, existing server support, backup checks and cautious changes.
How it works
Understand, confirm, then act
Understand the issue
You explain what’s happening, what’s affected and how urgent it is. No polished technical brief needed.
Confirm the route
Remote support, an onsite visit, a quoted project or a referral: whichever is the sensible next step.
Fix, document or advise
The work is handled methodically, with notes where they help continuity or a future handover.
A good fit if…
- You want direct support from the person doing the work
- You need Microsoft 365, access, email, cyber security, backup or continuity help
- You’re a small business, charity, sole trader, household or community group
- You want clear advice before spending on tools, licences or equipment
Not the right fit if…
- You need a 24/7 enterprise helpdesk or guaranteed immediate response
- The main need is physical laptop or phone repair
- You need penetration testing, legal compliance advice or specialist incident response
- You want retail parts supply or hardware repair as the main service
Professional standards
Small doesn’t mean informal
Registered company
WilliamsITSolutions Ltd is registered in England and Wales, company number 16730465. WITS and Williams IT Solutions are the customer-facing trading names.
ICO registered
Registered with the Information Commissioner’s Office (ZC126871). Customer information is handled for support purposes only.
Agreed before changes
Larger or higher-risk jobs are scoped before any changes, so the approach and cost are agreed first.
Talk to Harrison
Call if talking is easiest, or send a short description if you’d like the right route checked first.
- ICO registered
- Registered company in England and Wales
- No charge for an enquiry