WITSWilliams IT Solutions Book a time Call Harrison

New to WITS?

Getting started is one call.

Getting started with IT support is simple: no technical knowledge is needed, and you don’t have to choose the right service before getting in touch. It’s fine if you can’t describe the problem precisely.

Call Harrison · +44 7375 053882Send a messageBook a time
  • No charge for an enquiry
  • Cost agreed before paid work
  • Remote or onsite

How it works

What happens next

  1. Share the problem

    Tell Harrison what’s happening in your own words, by phone or message.

  2. Get the right route

    Harrison confirms whether remote help, an onsite visit or a scoped quote makes sense.

  3. Agree scope and cost

    Scope and cost are agreed before any paid work starts.

Useful details, if you know them

  • What device, account or service is affected
  • What you were trying to do
  • Any exact error or warning text
  • What you’ve already tried
  • Your location, if an onsite visit may be needed

Common first requests

  • Small-business Microsoft 365 and account access
  • New device setup and data moves
  • Backup, security and recovery questions
  • Home Wi-Fi, device and email problems, plus fixed-price printer setup

Screenshots help but are optional. Charities and community groups use the same route. Customers joining an ongoing-support arrangement receive an initial onboarding health check at no additional charge; it isn’t a free standalone assessment.

Prices

Published starting points

Business£40 /hour remote

£55/hour onsite in Milton Keynes.

Book this →Charity£35 /hour remote

£45/hour onsite.

Book this →Home£30 /hour remote

£45/hour onsite.

Book this →Email migrationFrom £150

Other project work is scoped and quoted first.

Ask about this →

Not used WITS before?

Pay the first hour up front, and get it back if it isn’t fixed.

£30 for remote help. £45 for a visit in Milton Keynes.

Before anything starts, Harrison writes down what “fixed” means for your problem, in your own words, and sends it back to you.

If your device is doing that when he hands it back, that hour is paid and there is nothing more to pay. If it isn’t, you get the full amount back the same day.

It is the normal hourly rate, paid earlier. It does not cost more.

If the job needs longer than an hour, Harrison stops and asks you first. Extra time is charged at the normal rate.

You can cancel before work starts and get the full amount back.

Hourly support normally has a one-hour minimum. Full pricing and payment terms.

Questions

Answers before you get in touch

Do I need to know exactly what service I need?

No. Describe the problem in plain English and Harrison will suggest the most practical route.

What should I include?

A short description, the device or service involved, any error text, your location if a visit may be needed and how urgent it is. Screenshots are useful but optional.

Can I call before I know which service I need?

Yes. Call Harrison and explain what is happening in your own words. He will help identify the right next step.

Should I book or send a message?

Book if you already know you want support time. Send a message if you want Harrison to check whether the issue needs remote support, onsite help or a quote.

Will I be charged for making an enquiry?

No. There is no charge for making an enquiry. Any paid work is confirmed before it starts.

Not sure which service fits?

Call before you know which service you need. Explain what is happening in your own words and Harrison will confirm the right next step, and the cost, before any paid work.

  • ICO registered
  • Registered company in England and Wales
  • No charge for an enquiry
+44 7375 053882
Book a timeSend a message