Remote support session
A remote support session is the quickest way to get help. Harrison connects to your computer only with your permission, using a tool you start and can close whenever you want. You see everything on your screen, and nothing permanent is left behind.
Two ways to connect
Both options are attended: you start them, you watch the whole session, and you close them afterwards.
Built into Windows 10 and Windows 11 by Microsoft, so there’s nothing to install.
Type Quick Assist into the search box next to the Start button and open it.
Choose the option to get help, then type in the code Harrison reads out to you.
Choose Allow so Harrison can see your screen, and Allow again if he needs to take control.
A small, well-known remote-support app, for when Quick Assist isn’t available or is awkward on your device.
Download AnyDesk for your computer and open it.
Tell Harrison the short AnyDesk address shown on your screen.
When AnyDesk asks, choose Accept so Harrison can connect.
If you take ongoing monthly support, Harrison may install the WITS managed agent during a session, so he can help with future issues without you needing to be at the computer each time. It is discussed and agreed with you first, written into your support arrangement, and entirely optional. A one-off session never installs it, and the agent runs on WITS’s own server.
Questions
A session only starts when you share the code or accept the connection. You see everything Harrison does on your screen and can end the session at any time.
Quick Assist is built into Windows 10 and Windows 11. If it isn’t available, AnyDesk is a small app you download and open for the session. Neither leaves anything behind afterwards.
Not for a one-off session. The WITS managed agent is only for ongoing monthly support, and only when it has been discussed, agreed and written into your support arrangement.
If you’re not sure which option to use, or a download is blocked, call Harrison and he’ll talk you through it.